Customer Service Representative

Job overview

The Customer Service Representative position is onsite in Chesapeake, VA; compensation is not specified. Smith and Keene provides heating, ventilation, and air-conditioning products and services and has served the Hampton Roads region for more than 75 years. The representative handles customer interactions and coordinates requests with company teams to support timely service. The role also processes orders, maintains records, handles cashier transactions, and follows up on scheduled work.

What you'll do

• Interact with customers in person, by phone, and by email
• process orders
• answer phones and handle cashier transactions
• refer product and service questions to appropriate staff
• maintain customer profiles and records
• coordinate third-party payments
• resolve customer issues
• communicate prices and scheduled work dates
• follow up on orders
• prepare receipts and shipping documents.

What we're looking for

Skills & competencies

customer service representative

customer relations

order processing

cashier

hvac services

office administration

day shift

chesapeake va

smith and keene

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• dental, health, and vision insurance
• on-the-job training
• professional development assistance.

Why this role

The posting identifies day shift as required and mentions on-call bonuses among compensation perks; it does not specify a numeric salary.

About the employer

Cascade Residential Servi is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.