Hotline Specialist – EMPACT

Job overview

The Hotline Specialist – EMPACT role is remote for Arizona residents; the posting also describes an EMPACT office as the typical work environment and says working from home may be necessary. Compensation is not specified. EMPACT Suicide Prevention Center provides community behavioral health counseling, crisis intervention, and suicide prevention services. The specialist answers hotline calls, assesses callers’ needs, provides clinical interventions, documents interactions, and connects callers with appropriate services. The role supports crisis response for military veterans, service members, and their families, including follow-up monitoring when callers are placed on a suicide watch or safety follow-up.

What you'll do

• Answer phone lines promptly and professionally
• assess callers’ clinical situations and needs
• provide safe and effective clinical interventions
• complete clinical documentation and internal referrals
• monitor call-in times for clients on a 72-hour suicide watch or safety follow-up
• attend required meetings and training
• assist the hotline clinical coordinator in training new staff
• maintain program forms and an organized hotline area.

What we're looking for

Skills & competencies

hotline specialist

empact

suicide prevention

crisis intervention

behavioral health

veterans and service members

arizona resident

remote

clinical documentation

referral coordination

bachelor's degree required

five years behavioral health experience

Work arrangement

• Weekend coverage required

Benefits & perks

• For full-time employees: paid time off, 10 paid holidays, medical, dental, and vision plans, 403(b), retirement allowance, life and disability coverage, tuition and licensure reimbursement, elder care assistance, and pet insurance.

Why this role

Remote work is limited to Arizona residents. Evening and night hours may be required, and shifts may extend without advance warning when a crisis or incomplete paperwork requires it.

About the employer

La Frontera Center Inc. is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.