Customer Service Associate

Job overview

The Customer Service Associate role is an onsite position located in Altamonte Springs, FL. The base salary for this position is $18.50/hr., plus incentives that align with individual and company performance. This role supports a Fortune 500 company known for its inclusive, award-winning culture and global impact. This role exists to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. The associate will provide inbound support, resolve technical issues, assist with billing concerns, and ensure high-quality service standards are met through tech-powered innovation.

What you'll do

• Provide inbound customer support, help customers resolve technical issues, assist in correcting billing concerns, ensure the appropriateness of social media content, and deliver expert customer experiences.

What we're looking for

Skills & competencies

full-time

day shift

altamonte springs fl

concentrix

$18.50/hr

customer service

inbound support

technical support

billing support

onsite

no on-call

military friendly

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid holidays, paid training, employee assistance program.

Why this role

Fortune 500 company, award-winning culture, career growth potential, DailyPay enrollment, mentorship programs.

About the employer

Concentrix is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.