Customer Service Program Manager

Job overview

The Customer Service Program Manager role is onsite in Wichita, KS. Compensation is not specified. The role is part of Integra Technologies’ Customer Relationship Management department and supports customer projects and relationships. The manager serves as a primary customer contact and coordinates with internal departments to resolve issues, maintain quality, and support on-time delivery and accurate customer invoicing.

What you'll do

• Communicate with customers and provide regular status reports
• investigate complaints and coordinate corrective actions
• lead onsite customer visits
• maintain customer account data
• coordinate project delivery with scheduling, purchasing, operations, engineering, sales, shipping and receiving, and quality assurance
• anticipate and resolve complex issues
• review processing plans and deviations for risk
• monitor revenue recognition and invoicing
• maintain departmental procedures and customer documentation
• provide team backup.

What we're looking for

Skills & competencies

customer service program manager

wichita ks

customer relationship management

customer projects

customer communications

project management

on-time delivery

issue resolution

semiconductor industry

integra technologies

Work arrangement

• Weekend coverage required

About the employer

Integra Technologies. is hiring for this role. Industry: Research and Development in Biotechnology (except Nanobiotechnology). Sector: 54.