Field Service Engineer

Job overview

Field Service Engineer (Remote) in Houston, TX. This is a full-time role requiring up to 50% travel. Compensation is not specified. ZF is a global technology company. This position serves as a technical field resource for internal teams, OEMs, dealers, and customers, addressing escalations as a Level 2 technical support resource. You will also deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams.

What you'll do

• + Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
• + Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations.
• + Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution.
• + Maintain and leverage working relationships with OE field reps to collaboratively support shared customers.
• + Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team. Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins.
• + Visit dealerships and service partners in your region to maintain relationships and promote ZF support-travel permitting.
• + Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance.
• + Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review. Participate in IAM policy development and process support for service-level claims.

What we're looking for

Education

Bachelor's Degree in Mechanical Engineering, Automotive Technology, or a related field or Associate's Degree with equivalent years of experience

Experience

Bachelor's Degree in Mechanical Engineering, Automotive Technology, or a related field or Associate's Degree with equivalent years of experience. 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems. Experience delivering technical training and developing training materials.

Skills & competencies

full-time

remote

field service

engineer

zf

houston

tx

technical support

training

commercial vehicles

oem

aftermarket

diagnostics

Benefits & perks

• Annual Incentive Plan, Paid Vacation, 401k Plan, Paid Holidays, Strong diversity culture

About the employer

ZF is hiring for this role. Industry: Other Motor Vehicle Parts Manufacturing. Sector: 33.