Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Sterling, VA, and pays $18.20 per hour, with an incentive program offering up to $5 additional per hour. The role supports Avis First customers with personalized rental vehicle service. The specialist coordinates vehicle delivery and collection, communicates logistics, and provides a welcoming customer experience. The work supports Avis Budget Group’s customer-focused transportation services.

What you'll do

• Deliver vehicles directly to customers
• coordinate delivery and collection with team members and management
• communicate with customers by phone, text, email, and app
• confirm logistics and special requests
• greet customers, assist with luggage, and explain rental vehicle features.

What we're looking for

Skills & competencies

customer experience specialist

avis budget group

sterling va

onsite

full-time

vehicle delivery

rental cars

customer service

customer logistics

$18.20/hr

up to $5/hr incentive

paid time off

401(k)

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• On-the-job training
• paid time off
• medical, dental, and other insurance
• flexible spending account opportunity
• 401(k)
• and employee discounts.

About the employer

Avis Budget Group is hiring for this role. Industry: Passenger Car Rental. Sector: 53.