Business Support Lead

Job overview

The Business Support Lead role is onsite in Austin, TX, with compensation of $90,000–$95,000 per year. The position supports a well-established organization in the design and construction space by coordinating operational support functions. The role leads day-to-day support services, manages workflows and service requests, and works across departments to address operational needs. It helps ensure teams have the resources, processes, and communication needed for efficient business operations.

What you'll do

• Coordinate daily support service activities
• oversee workflows, priorities, and service requests
• partner with internal departments on operational needs and solutions
• serve as a point of contact for support questions and escalations
• monitor service performance and improve processes
• maintain procedures and documentation
• allocate resources
• track service metrics
• assist with team training and development
• support projects and process improvements.

What we're looking for

Skills & competencies

business support lead

austin tx

addison group

$90k–$95k/year

monday–friday

8:00 am–5:00 pm

onsite

operations

support services

workflow coordination

process improvement

team leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) eligibility.

Why this role

Monday–Friday, 8:00 AM–5:00 PM; fully onsite; medical, dental, vision, and 401(k) eligibility; 5+ years of related experience required; team leadership experience preferred.

About the employer

Addison Group is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.