Claims Case Manager

Job overview

The Claims Case Manager is an onsite role based in Lincoln, NE. Compensation is not specified for this position, which supports the insurance claims department by managing policyholder claims from intake to resolution. This role exists to provide comprehensive claim servicing, ensuring accurate documentation, timely status updates, and empathetic communication with claimants. The manager contributes to the team's goals by analyzing claim data, identifying trends, and maintaining high service standards throughout the claim lifecycle.

What you'll do

• Handle end-to-end claim management from intake to final decision
• provide frequent status updates to claimants
• review medical documents, claim forms, and policy notes
• interact with claimants with empathy
• collaborate with team members for issue resolution
• maintain accurate records and reports
• perform data analysis for trend identification.

What we're looking for

Skills & competencies

full-time

day shift

lincoln ne

insurance

claims

analytical

medical records

customer service

onsite

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401k with match, paid time off, disability coverage, life insurance.

Why this role

Requires 2 years of analytical experience in medical benefits and claims, 2 years of adjudication experience, and 4 years of medical record assessment.

About the employer

NTT DATA Services, LLC is hiring for this role. Industry: Claims Adjusting. Sector: 52.