Technical Support Representative

Job overview

The Technical Support Representative role is listed in Wichita, KS, with pay of $13.10–$15.06 per hour; the posting describes schedules as varying by site and program. MCI provides customer experience, business process outsourcing, and technology solutions. The representative handles inbound and outbound customer contacts, troubleshoots account issues, provides customer service, and may upsell products and services when appropriate. The role supports customer resolution through research, accurate documentation, and coordination with other departments.

What you'll do

• Handle inbound and outbound contacts professionally
• resolve issues through problem-solving and effective call handling
• research systems and coordinate with departments
• document and process customer claims
• follow knowledge-base guidance, scripts, and policies
• protect confidential information
• escalate issues
• attend meetings and training
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

technical support representative

customer service

troubleshooting

inbound and outbound calls

paid training

entry-level

full-time

wichita ks

mci careers

$13.10–$15.06/hour

Work arrangement

• Weekend coverage required

Why this role

Entry-level role with paid on-the-job training; prior contact center experience is not required, and customer service or technical support experience is a plus.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.