Help Desk Specialist

Job overview

The Help Desk Specialist works onsite at Hurlburt Field, FL. Compensation is not specified. Chenega Military, Intelligence & Operations Support provides technology services supporting government operations and national security missions; this role supports the Command and Control Mission Systems enterprise for Air Force Special Operations Command personnel worldwide. The specialist provides first-line technical support and incident management for users with hardware, software, account, network, and mission-application issues. By resolving requests, documenting work, and escalating complex problems, the role helps maintain continuity of operational and administrative systems.

What you'll do

• Provide Tier I and Tier II support by phone, email, ticketing system, and in person
• receive, document, track, and resolve service requests and incident tickets
• troubleshoot workstations, laptops, peripherals, operating systems, and applications
• support Windows, Microsoft 365, and approved enterprise software
• assist with password resets, account unlocks, and access requests
• escalate complex issues
• maintain ticket and resolution records
• monitor queues and follow up with customers
• assist with software deployments, workstation imaging, and system updates
• support inventory and asset tracking
• maintain user guides and procedures
• participate in after-hours, on-call, or surge support when required
• follow DoD, Air Force, AFSOC, and program cybersecurity requirements.

What we're looking for

Skills & competencies

help desk specialist

tier i support

tier ii support

it troubleshooting

microsoft windows

microsoft 365

service tickets

comptia security+ ce

secret clearance

hurlburt field fl

onsite

chenega mios

on-call support

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a broad range of benefits, professional development opportunities, and well-being programs but does not specify individual benefit details.

Why this role

Supports a worldwide Air Force Special Operations Command mission systems enterprise; requires CompTIA Security+ CE certification and a Secret clearance that the employee must be able to maintain.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.