Dealership Service Advisor

Job overview

The Dealership Service Advisor role is onsite in Portsmouth, NH; compensation is not specified. At Key Auto Group, the service advisor helps the dealership deliver prompt, courteous service and a positive customer experience. The role coordinates service orders and technician workflow, responds to vehicle and repair questions, and supports warranty administration and service department operations. It contributes to customer satisfaction by keeping service work organized and ensuring customers receive effective assistance.

What you'll do

• Oversee service orders and drive-lane flow
• provide customer support by phone and in person
• distribute work among technicians
• answer questions about vehicle problems, warranties, services, and repairs
• assist with diagnosis and order parts and tools as needed
• oversee warranty claims
• help train and supervise service department employees
• set schedules and assign tasks
• support compliance with company policies, standards, and applicable regulations.

What we're looking for

Skills & competencies

dealership service advisor

automotive service

customer service

service orders

technician coordination

warranty claims

service department

portsmouth nh

key auto group

medical insurance

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) plan with match
• paid time off and vacation
• short- and long-term disability
• life insurance
• growth opportunities.

About the employer

Key Auto Group is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.