Support Specialist, Operations

Job overview

The Support Specialist, Operations position is hybrid in Irvine, CA, with onsite work each Tuesday and Wednesday. Compensation is $24.04–$33.65 per hour. Restaurant365 provides cloud-based accounting and back-office software for restaurants. The specialist helps customers resolve questions and issues across the platform through tickets, live chat, and phone support. By troubleshooting common issues, guiding customers through workflows, and escalating complex cases, the role supports effective use of Restaurant365’s software and improves customer support resources.

What you'll do

• Support customers through tickets, live chat, and outbound calls
• ask questions to understand and resolve issues
• guide customers through workflows and best practices
• troubleshoot common issues using support tools and knowledge resources
• escalate complex cases with clear notes
• manage a ticket queue against service and quality expectations
• identify recurring issues and suggest documentation improvements.

What we're looking for

Skills & competencies

support specialist

customer support

saas

ticketing

live chat

phone support

restaurant software

hybrid

irvine ca

restaurant365

$24.04–$33.65/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance with 100% of employee premiums paid
• 401(k) with matching
• stock options
• flexible paid time off
• company holidays
• wellness initiatives.

Why this role

Hybrid arrangement with onsite work every Tuesday and Wednesday.

About the employer

Restaurant365 is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.