Service Advisor / Client Experience Specialist

Job overview

The Service Advisor / Client Experience Specialist role is onsite in Chico, CA. The posting lists an annual salary of $80,000–$125,000, plus performance incentives. Pajouh Automotive Center’s service department connects clients with master technicians and aims to provide a trusted, high-quality service experience. The advisor manages the repair-order process from the initial customer visit through final invoicing, translating vehicle concerns for technicians and explaining service recommendations to clients. Clear estimates, approvals, and status updates help customers make informed decisions while supporting efficient repair work.

What you'll do

• Greet clients and listen to vehicle concerns
• document symptoms on repair orders
• occasionally take a test drive with a client to experience an issue
• explain manufacturer-recommended maintenance
• provide parts and labor estimates, obtain approvals, and give daily status updates
• manage repair orders through final invoicing
• collaborate with technicians and other advisors.

What we're looking for

Skills & competencies

full-time

service advisor

client experience

automotive service

repair orders

customer communication

chico ca

pajouh automotive center

service department

technician collaboration

$80k–$125k per year

performance incentives

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package, ongoing professional training, and advancement paths.

Why this role

The posting describes automotive repair knowledge as valued but not required, and emphasizes ongoing professional training, advancement paths, and a comprehensive benefits package.

About the employer

Pajouh Automotive Center is hiring for this role. Industry: General Automotive Repair. Sector: 81.