Lead Front Desk Agent

Job overview

The Lead Front Desk Agent role is onsite in West Dover, VT. The expected pay range is $22.96–$30.61 per hour. The role supports guest services at a Vail Resorts property. The position leads front desk operations and helps deliver consistent guest service by guiding staff, resolving guest concerns, and overseeing check-in, check-out, and related property procedures. It also supports training, room assignments, and coordination with other departments.

What you'll do

• Welcome guests
• oversee guest registration, room keys, service information, payments, and room-move requests
• answer phones
• plan upgrade strategies for next-day arrivals
• assist property staff and guests
• act as Manager on Duty when necessary
• assist with guest issues
• train front desk agents
• supervise daily front desk operations and check-in/check-out procedures
• conduct site tours as needed
• maintain guest-record confidentiality
• support recycling and environmental initiatives
• assist other departments and reconcile guest accounts.

What we're looking for

Skills & competencies

lead front desk agent

guest services

front desk operations

hotel

guest relations

team leadership

west dover vt

vail resorts

$22.96–$30.61/hr

year-round

full-time hours available

ski and snowboard lessons

Work arrangement

• Weekend coverage required

Benefits & perks

• Free employee ski passes and ski lessons
• discounted lift tickets for friends and family
• discounts on lodging, food, gear, and shuttles
• 401(k)
• employee assistance program
• training and professional development
• referral program. Full-time roles may also qualify for health, dental, and vision plans, free dependent ski passes, and critical illness and accident plans.

Why this role

Year-round position with full-time hours available. Requires fluent English communication, strong people skills, and computer skills; candidates must be at least 18.

About the employer

Vail Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.