Senior IT Support Specialist

Job overview

The Senior IT Support Specialist role is onsite in West Des Moines, IA; compensation is not specified. The position supports Bank Iowa team members and leads the IT Support Specialist team. The role combines technical assistance with team leadership to keep Tier 1 support effective and aligned with IT strategy. It resolves or routes issues, maintains support processes and metrics, and coaches the team while contributing to IT projects and strategic-plan execution.

What you'll do

• Serve as the first contact for internal technical support requests
• troubleshoot remotely and guide users through solutions
• escalate unresolved issues
• document and update tickets
• administer ticketing tools and metrics
• maintain procedures and SharePoint resources
• coordinate with IT leadership on objectives and strategy
• oversee projects and team escalations
• coach and develop support specialists
• participate in assigned IT projects.

What we're looking for

Skills & competencies

senior it support specialist

it support

help desk

tier 1 support

remote troubleshooting

ticketing systems

team leadership

microsoft

apple products

west des moines ia

bank iowa

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus opportunity, 401(k) match, discretionary profit sharing, health, dental and vision insurance, wellness program, paid time off, paid holidays, parental leave, learning opportunities, tuition reimbursement, and paid volunteer time off.

Why this role

Requires an associate’s degree in a computer-related field or equivalent IT experience, at least three years in IT support or an equivalent role, and experience developing team procedures and documentation.

About the employer

BANK IOWA is hiring for this role. Industry: Commercial Banking. Sector: 52.