Customer Service Representative / Teller

Job overview

The Customer Service Representative / Teller role is onsite in Miami, FL; compensation is not specified. The position supports Pacific National Bank customers with account services and banking transactions. The role helps customers open and maintain accounts, understand bank products, and resolve account questions while following banking policies and regulatory requirements. It also supports customer relationships through service, transaction processing, and timely account maintenance.

What you'll do

• Open and update customer accounts
• explain products and services
• gather required customer information and documents
• identify opportunities to cross-sell
• respond to account, loan, fee, and transaction inquiries
• process teller duties as needed, wire transfers, online banking requests, safe deposit box maintenance, checkbook requests, and stop payments
• review account activity reports
• maintain customer records
• follow BSA/AML, CIP, information security, and other banking requirements
• resolve customer complaints.

What we're looking for

Skills & competencies

customer service representative

teller

full-time

miami fl

pacific national bank

personal banking

business banking

account opening

wire transfers

bsa/aml

english and spanish

Work arrangement

• Weekend coverage required

Why this role

The posting requires fluency in English and Spanish and describes a bachelor’s degree plus 2–3 years of related customer-facing commercial banking experience.

About the employer

Pacific National Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.