Front Office Agent – Hotel Guest Services

Job overview

The Front Office Agent – Hotel Guest Services role is onsite in Chicago, IL. Compensation is $27–$30 per hour. The position supports guest services at Trump International Hotel and Tower Chicago. The agent manages guest arrivals and departures, responds to requests and concerns, and provides accurate information and courteous service. The work helps deliver the hotel’s service standards throughout each guest’s stay.

What you'll do

• Register guests and process checkouts
• enter and retrieve guest information
• select rooms and code electronic keys
• promote hotel marketing programs and services
• account for charges and process payments
• answer telephone and email inquiries
• relay messages and special requests
• research and resolve guest complaints
• maintain calm during emergencies and busy periods.

What we're looking for

Skills & competencies

front office agent

hotel guest services

guest registration

guest checkout

guest relations

payments

reservations

chicago il

trump international hotel and tower chicago

part-time

Work arrangement

• Weekend coverage required

Why this role

Part-time position; the posting describes guest-facing service at a hotel operating around the clock.

About the employer

Trump International Hotel and Tower Chicago is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.