Customer Care Advocate

Job overview

The Customer Care Advocate role is onsite at Carvana’s Tempe, AZ headquarters. Pay starts at $20 per hour, rises to $21 per hour at month four and $22 per hour at month six, with potential increases thereafter; the posting says earnings can reach $24 or more per hour by the one-year anniversary. Carvana’s Customer Care team supports customers through the car-buying and selling journey. The role exists to provide helpful, accurate customer support through inbound and outbound calls and casework. Advocates use customer-focused problem-solving and AI-supported tools to guide customers, review documentation, and improve the service experience.

What you'll do

• Build customer relationships and guide customers through buying or selling a car by phone
• stay current on product and technology updates
• use critical thinking and AI tools to resolve customer needs
• review and verify customer documentation
• maintain accurate, high-quality interactions.

What we're looking for

Skills & competencies

customer care advocate

tempe az

carvana

customer service

inbound calls

outbound calls

customer documentation

ai tools

full-time

weekend shifts

holiday shifts

$20/hr starting pay

$24+/hr by one year

no visa sponsorship

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid medical premiums, dental and vision benefits, wellness programs, 401(k) match, employee stock purchase plan, annual share grant program, tuition reimbursement, student loan repayment, paid time off, company-paid holidays, and overtime opportunities based on business needs.

Why this role

AI co-pilot and real-time AI coaching support customer interactions; internal career opportunities and performance-based pay increases are described.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.