Customer Success Manager, Florida

Job overview

The Customer Success Manager role is remote for candidates who reside in Florida, with up to 50% travel required. The listed salary range is $88,000–$105,000 per year, plus bonus potential. EverDriven provides safe, reliable student transportation in partnership with school districts. The manager owns customer relationships and account strategy throughout the customer lifecycle, supporting satisfaction and retention while identifying opportunities for growth. Regular reviews, education, risk mitigation, and coordination with internal teams help districts realize value from the partnership.

What you'll do

• Develop customer satisfaction and retention strategies
• own account relationships, strategy, pricing, renewals, and RFPs
• build relationships with school-district decision-makers and personnel
• identify service and retention risks and mitigation plans
• conduct client check-ins and business reviews
• coordinate internal resources
• share customer feedback and advocate for solutions and product enhancements.

What we're looking for

Skills & competencies

customer success manager

florida remote

everdriven

school districts

student transportation

account management

customer retention

contract renewals

rfps

business reviews

up to 50% travel

$88k–$105k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• virtual doctor visits with $0 copay
• company-paid life and disability insurance
• flexible time off
• paid holidays
• paid volunteer time
• FSA
• 401(k) with employer match
• employee assistance program
• employee discounts.

Why this role

Requires at least five years in business development or customer success, a bachelor’s degree or equivalent relevant experience, and a valid U.S. driver’s license. Remote work is limited to Florida residents and requires up to 50% travel.

About the employer

EverDriven is hiring for this role. Industry: Special Needs Transportation. Sector: 48.