Computer User Support Specialist, Journeyman

Job overview

The Computer User Support Specialist, Journeyman role is onsite in Honolulu, HI, with stated annual compensation of $70,000–$76,500. The position provides technical support for field offices and their IT infrastructure. The specialist helps maintain reliable IT operations by assessing networks, supporting end-user devices, resolving tickets, and ensuring equipment processes follow organizational policies. The role also supports users through on-site assistance, remote support tools, and equipment training.

What you'll do

• Conduct IT infrastructure and device wellness checks
• evaluate network performance and troubleshoot connectivity
• maintain conference room equipment
• set up, configure, and maintain desktops, laptops, printers, and peripherals
• resolve hardware, software, and network issues
• assist with equipment disposal training
• track tickets and document resolutions.

What we're looking for

Skills & competencies

computer user support specialist

journeyman

honolulu hi

cayuse holdings

it support

field office support

network troubleshooting

end-user devices

comptia security+

secret clearance

$70k–$76.5k/year

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• wellness program
• flexible spending accounts
• short- and long-term disability
• life and AD&D insurance
• 401(k) match after one year
• paid time off.

Why this role

Requires four years of IT experience, CompTIA Security+ certification, and Secret security clearance. A bachelor’s degree is required or equivalent work experience may be considered; travel to field offices is required.

About the employer

Cayuse Holdings is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.