Customer Relations Representative, State Farm Agent Team Member

Job overview

The Customer Relations Representative, State Farm Agent Team Member role is onsite in Grand Rapids, MI, with annual compensation of $45,000–$65,000. Scott Southland’s State Farm agency describes a six-person team focused on customer-centered service and community support. This role supports agency growth by resolving customer inquiries, maintaining accurate records, assisting with retention, and coordinating with teammates to deliver satisfying customer experiences.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

state farm agent team member

grand rapids mi

scott southland state farm agent

customer service

customer inquiries

customer records

customer retention

full-time

$45k–$65k per year

simple ira

license reimbursement

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA match, license reimbursement, performance-based bonus, flexible schedule, advancement opportunities, paid time off, and training and development.

Why this role

The agency offers a Simple IRA match, license reimbursement, paid time off, training and development, and performance-based bonuses.

About the employer

Scott Southland - State Farm Agent is hiring for this role. Industry: Credit Unions. Sector: 52.