Service Agent

Job overview

The Service Agent role is an onsite position in Coppell, TX. Compensation is not specified. The role supports DHL Express service center operations and customer shipment handling. The agent helps keep customer shipments moving efficiently by addressing service inquiries, supporting shipment processing, and coordinating pickup and delivery information. The position also contributes to compliance with safety, security, regulatory, and company policies.

What you'll do

• Provide customer service, sales, and operational support
• answer phones and greet visitors
• resolve billing problems
• research shipment tracking requests and attempt to resolve misplaced shipments
• communicate with Sales/Service to resolve customer problems
• assist with sorting, loading/unloading, shipment processing and documentation, manifesting, bagging, shipment status information, and over-the-counter payments
• dispatch pickup and delivery information and arrange daily pickup schedules. May prepare import/export documentation and assist with customs clearance in some markets.

What we're looking for

Skills & competencies

service agent

customer service

shipment tracking

billing support

service center operations

dispatch

shipment processing

coppell tx

dhl express

microsoft office

sida badge

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, medical, dental and vision coverage, well-being programs, tuition reimbursement, paid time off starting at four weeks, paid leave, employee discounts, employee assistance and work-life program, training opportunities, and bonus/incentive programs.

Why this role

Requires a high school degree or equivalent, previous customer service/support or related experience, strong oral and written communication, Microsoft Office proficiency, and FAA, TSA, and CBP background and security checks to obtain a SIDA badge. Physical requirements include lifting up to 70 pounds occasionally and 40 pounds frequently.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.