Front Desk Administrator

Job overview

The Front Desk Administrator role is onsite in Columbus, OH. Compensation is not specified. The role supports Forward Health’s work with individuals on their recovery journey. This position helps maintain welcoming, organized front desk operations and facilitates communication among clients, visitors, staff, Admissions, and Clinical teams. By scheduling admissions and appointments, coordinating client transitions, and handling confidential information appropriately, the administrator supports daily facility operations and client safety.

What you'll do

• Greet and assist clients, visitors, and staff
• answer and direct incoming calls
• coordinate with Admissions and Clinical teams on client transitions
• schedule admissions and appointments
• monitor facility cameras to support accountability, safety, and daily schedules
• coordinate client movement and scheduling communications
• maintain organized front desk operations
• handle confidential client information in accordance with HIPAA and facility policies.

What we're looking for

Skills & competencies

front desk administrator

columbus oh

forward health

client reception

healthcare administration

behavioral health

substance use disorder treatment

appointment scheduling

admissions coordination

hipaa

client records

phone support

Work arrangement

• Weekend coverage required

Why this role

Supports client recovery services and coordinates with Admissions and Clinical teams; previous healthcare, behavioral health, customer service, or administrative support experience is preferred.

About the employer

Forward Health LLC is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.