Hotline and Advocacy Manager

Job overview

The Hotline and Advocacy Manager role is onsite in Webster, TX, with stated pay of $50,000–$55,000 per year. The position is in Bay Area Turning Point’s Client Services department, supporting victims and secondary victims of domestic violence and sexual assault. The manager oversees hotline and advocacy operations so clients receive timely, trauma-informed crisis intervention, safety planning, referrals and ongoing support. The role supervises staff and volunteers, maintains service quality and compliance, and coordinates with community partners to meet program and grant objectives.

What you'll do

• Supervise, coach and train staff, volunteers and interns
• manage daily hotline and advocacy operations
• coordinate coverage for the 24-hour crisis hotline
• monitor calls, walk-ins, screenings, assessments, referrals and follow-up
• provide crisis intervention and advocacy as needed
• oversee client documentation, quality assurance and compliance
• maintain community resources and partnerships
• coordinate groups, classes, workshops and outreach
• participate in the agency on-call rotation and coordinate accompaniments as required.

What we're looking for

Skills & competencies

hotline and advocacy manager

bay area turning point

webster tx

client services

domestic violence services

sexual assault advocacy

crisis intervention

safety planning

24-hour hotline

staff supervision

community partnerships

$50k–$55k/year

on-call rotation

Work arrangement

• Weekend coverage required

Why this role

The role requires 40–45 hours weekly at minimum and participation in the agency’s on-call rotation. Qualifications include a four-year degree plus at least three years of related administrative/program experience, or at least six years of strong related experience.

About the employer

Bay Area Turning Point Inc. is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.