Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Auburn Hills, MI, and compensation is not specified. The role supports Stellantis customer experience by handling escalated complaints and protecting the brand’s reputation. The position investigates cases escalated by top management, coordinates with dealers and internal teams, and develops action plans through resolution. Its purpose is to provide timely, closed-loop case management and help resolve customer issues.

What you'll do

• Manage escalated cases received by top management and route them to appropriate teams
• investigate customer requests using Stellantis systems
• coordinate with the dealer network and internal corporate organizations
• develop and execute case-resolution plans
• maintain closed-loop case management
• provide stakeholder updates as needed.

What we're looking for

Skills & competencies

customer experience specialist

customer complaints

customer care

case management

stellantis

auburn hills mi

onsite

bachelor’s degree

5 years experience

crm

dealer network

Work arrangement

• Weekend coverage required

Why this role

Bachelor’s degree and five years of professional experience required; customer service experience and familiarity with CRM and telephony tools are preferred.

About the employer

Abacus Service Corporation is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.