M Sphere Representative

Job overview

The M Sphere Representative role is onsite in Miami, FL. Pay is $20 per hour. The position supports Miccosukee Casino & Resort’s guest experience and its Miccosukee One program. The representative provides guests with information about the property, amenities, promotions, food operations, and events; maintains player accounts and tracking data; and supports approved promotions. The role contributes to guest service, participation in property programs, and repeat business.

What you'll do

• Provide service to internal and external guests
• answer questions and respond to requests or complaints
• maintain knowledge of property features, events, packages, and operating hours
• create and maintain player accounts in the tracking system
• explain promotions and issue approved vouchers, tickets, and coupons
• support in-house marketing promotions and outside events
• keep the work area organized and clean.

What we're looking for

Skills & competencies

m sphere representative

miami fl

miccosukee resort & gaming

guest services

player tracking system

player accounts

casino promotions

guest information

marketing events

$20 per hour

tribal gaming license

high school diploma

Work arrangement

• Weekend coverage required

Why this role

The casino and resort operates seven days a week, 24 hours a day, and shifts may be rescheduled according to business volume. A high school diploma or equivalent and the ability to obtain and maintain a Tribal Gaming License are required.

About the employer

Miccosukee Resort & Gaming is hiring for this role. Industry: Other Gambling Industries. Sector: 71.