Licensed Bilingual Insurance Customer Service Representative

Job overview

The Licensed Bilingual Insurance Customer Service Representative role is onsite in Duncanville, TX, with a Monday–Friday schedule. Compensation is $35,000 per year. DRH Insurance Group describes its agency work as building long-term client relationships through service and personalized insurance guidance. The representative helps policyholders understand coverage, options, and billing, processes policy changes, and responds to questions and concerns in Spanish and English. The role supports client confidence and service quality while assisting licensed agents with administrative work and follow-up.

What you'll do

• Address policyholder questions and concerns
• explain policies, coverage options, and billing
• process policy updates, endorsements, and cancellations
• resolve customer issues and complaints
• manage incoming calls and emails
• assist licensed agents with administrative support and client follow-up
• contribute to a collaborative office environment.

What we're looking for

Skills & competencies

licensed insurance customer service

bilingual spanish-english

duncanville tx

property and casualty license

policyholder support

coverage education

policy updates

monday–friday

$35,000/year

drh insurance group

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• hands-on training
• career growth opportunities
• paid time off
• paid holidays
• monthly bonus opportunities
• weekly team meetings and team-building events.

Why this role

Requires an active Texas Property & Casualty Insurance License and verbal and written fluency in Spanish and English; benefits include insurance coverage, PTO, paid holidays, and monthly bonus opportunities.

About the employer

DRH Insurance Group is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.