Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Trenton, NJ, at iCIMS. The base salary range is $125,000 to $135,000 per year, with an OTE of $150,000 to $170,000, and this role supports the Customer Success function. This role exists to lead and scale high-performing teams that drive customer adoption, retention, and value realization. It contributes to the company's goals by fostering operational excellence and ensuring exceptional customer experiences across the lifecycle of the enterprise hiring platform.

What you'll do

• Lead and coach Customer Success managers
• translate strategic priorities into actionable plans
• drive operational performance
• oversee customer portfolios
• partner with cross-functional stakeholders
• champion the voice of the customer.

What we're looking for

Skills & competencies

full-time

day shift

trenton nj

customer success

saas

leadership

operations

onsite

no travel

no on-call

$125k-$135k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), disability insurance, parental leave, open vacation policy, tuition reimbursement.

Why this role

Requires 7-11+ years of experience in SaaS customer-facing functions and 1+ years of leadership experience at the Senior Manager level.

About the employer

iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.