Call Center Supervisor — Overnight, 11:00 p.m.–7:30 a.m.

Job overview

The Call Center Supervisor role is onsite in Lake Worth, FL, with pay of $23.50–$24.64 per hour. The position supports 211 Palm Beach Treasure Coast’s 24/7 crisis intervention and connection to health, mental health, and wellness services; it is based temporarily in Delray for approximately 12–18 months before relocating to Lantana.

What you'll do

• Supervise and support Resource Center staff
• monitor attendance, productivity, documentation, and call quality
• coordinate coverage and shift scheduling
• onboard, train, coach, and evaluate staff
• provide debriefing and self-care support after crisis interventions
• handle crisis and information/referral calls as needed
• and participate in the on-call supervisory rotation.

What we're looking for

Skills & competencies

call center supervisor

lake worth fl

211 palm beach

crisis intervention

resource center

overnight shift

11 p.m.–7:30 a.m.

assigned weekends and holidays

on-call rotation

$23.50–$24.64/hour

full-time

health and dental insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance, employee assistance program, life insurance, and paid time off.

Why this role

The overnight schedule is 11:00 p.m.–7:30 a.m. after training, with assigned weekends and holidays. Initial training and supervised practice typically last approximately 90 days and may occur during daytime or varied hours.

About the employer

211 Palm Beach is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.