Office Representative — Personal Lines Insurance

Job overview

The Office Representative role is an onsite position in Saline, MI. Compensation is $40,000–$55,000 per year. Washtenaw Insurance Services – Farm Bureau helps individuals and families with personal insurance needs, including auto and home coverage. The representative supports clients with policy service and coverage decisions, helping the agency deliver responsive, personalized service. The work includes handling account requests, maintaining accurate records, and identifying additional protection options when appropriate.

What you'll do

• Build and maintain client relationships
• answer questions about personal insurance policies, coverage, and options
• handle policy changes, renewals, billing questions, and service requests
• review coverage and recommend additional protection when appropriate
• communicate with clients by phone, email, and other channels
• maintain client records and documentation
• collaborate with the team.

What we're looking for

Skills & competencies

office representative

personal lines insurance

client service

policy changes

renewals

insurance licensing

saline mi

washtenaw insurance services

$40,000–$55,000/year

401(k) matching

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing fees for candidates who need a license
• 401(k) matching
• paid time off
• training and development
• advancement opportunity.

Why this role

Licensing costs covered for hired candidates who need an insurance license; unlicensed candidates are encouraged to apply; training and development; advancement opportunity.

About the employer

Washtenaw Insurance Services is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.