Customer Service Representative

Job overview

The Customer Service Representative is an onsite role located in York, PA, with compensation not specified. This position supports the Sales and Service team at York Design Group, a fashion-forward brand specializing in wallcoverings. This role exists to provide superior service to retail accounts and the designer market by managing order placement, responding to inquiries, and building strong customer relationships. The representative contributes to the company's goals by ensuring customer satisfaction and identifying opportunities to increase sales volume.

What you'll do

• Handle phone/email inquiries from retailers regarding availability of stock, price, ship dates, expedited delivery and replacement of defective materials and company policies
• Data Entry of incoming orders received via phone and email
• Provide updates back to customers/accounts via portals
• Communicate customer needs through appropriate channels
• Follow up with customers on special requirements or oversee requests via variety of communication channels
• Handle customer inquiries for defective claims and communicate with QC team to resolve and satisfy customers expectations
• Manage inquiries and questions from sales team and provide accurate information
• Strengthen relationships and communications with the goal to add sales volume.

What we're looking for

Skills & competencies

full-time

day shift

york pa

york design group

customer service

order processing

data entry

call center

retail support

relationship management

weekend required

Work arrangement

• Weekend coverage required

Why this role

Fast-paced environment, fashion-forward brand.

About the employer

York Design Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.