Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Austin, TX. Pay is $15.50 per hour. The position supports hotel guests and reports to the Front Desk Supervisor and General Manager. As a first point of contact, the agent manages guest arrivals, departures, reservations, and requests while maintaining accurate records and coordinating with hotel departments. The role helps create a smooth stay and resolve guest concerns in line with hotel policies.

What you'll do

• Welcome guests and provide accurate check-in and checkout
• protect confidential guest records
• answer and route calls, emails, and in-person inquiries
• manage cash drawer transactions
• update hotel system records
• handle guest requests and complaints
• manage reservations, cancellations, room assignments, and billing accuracy
• coordinate with housekeeping, maintenance, and other departments
• maintain a clean and organized lobby and front desk.

What we're looking for

Skills & competencies

front desk agent

austin tx

sincere hospitality

hotel guest service

check-in and checkout

reservations

guest records

cash handling

morning and evening shifts

weekends and holidays

$15.50 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation and paid time off, hotel discounts at brand properties, holiday pay for worked holidays, birthday pay, and referral bonuses.

Why this role

The posting requires availability for morning and evening shifts, weekends, and holidays.

About the employer

Sincere Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.