Customer Service Specialist

Job overview

The Customer Service Specialist is an onsite role based in Three Rivers, MI. The starting pay rate is $16.50/hr for this full-time position, which supports the local Sherwin-Williams retail store operations. This role exists to drive store success by providing expert product recommendations and high-quality service to both wholesale and retail customers. The specialist contributes to the team by managing sales transactions, maintaining store standards, and achieving established sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

three rivers mi

sherwin-williams

retail

sales

customer service

onsite

$16.50/hr

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Rewards, benefits, and flexibility to enhance health and well-being
• opportunities to learn and develop new skills
• inclusive team environment.

Why this role

Full-time role with a starting pay of $16.50/hr.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.