Director of Care Operations

Job overview

The Director of Care Operations role is listed in Cary, NC, and the posting describes a remote, team-oriented operating environment. Compensation is not specified. TimeDoc Health provides virtual care management services and technology to healthcare providers, supporting continuous care for patients with chronic and behavioral health conditions. Reporting to the VP of Operations, the director leads day-to-day performance across care delivery programs, with accountability for productivity, frontline retention, quality, and compliance. The role develops care leaders, strengthens operating processes, and represents clinical delivery to clients as the organization scales.

What you'll do

• Lead and develop managers and team leads
• own care operations productivity, retention, and quality and compliance measures
• oversee client-facing engagement and escalations
• partner with workforce management on staffing inputs and adherence
• govern SOP execution, HIPAA-compliant communications, and quality assurance
• coordinate change communication, training, and operational readiness for implementations.

What we're looking for

Skills & competencies

director of care operations

cary nc

timedoc health

full-time

virtual care management

care operations

distributed teams

ccm

rpm

bhi

apcm

hipaa compliance

client engagement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental benefits
• paid time off
• paid holidays
• 401(k).

Why this role

Leads distributed care operations across CCM, RPM, BHI, and APCM programs, with client-facing and compliance accountability.

About the employer

TimeDoc Health is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.