Customer Service Specialist

Job overview

The Customer Service Specialist role is onsite at a TireHub Logistics Center in Milwaukee, WI; the listing identifies Waukesha, WI. Compensation is not specified. TireHub describes its work as supporting businesses and communities and helping keep America rolling. The specialist manages inbound customer calls and orders, follows up on customer requests, and coordinates with Sales and Operations. The role supports customer relationships and service resolution, including B2B and accounts-receivable assistance as needed.

What you'll do

• Manage incoming customer calls and inbound order management
• complete assigned outbound calls and campaigns
• escalate unresolved issues to designated departments
• follow up with customers on calls and requests
• encourage adoption of self-service tools
• coordinate communication between Sales and Operations
• provide B2B and accounts-receivable support as needed
• complete other tasks assigned by the Customer Service Lead.

What we're looking for

Skills & competencies

customer service specialist

inbound calls

outbound calls

order management

customer follow-up

b2b support

accounts receivable

sales and operations

waukesha wi

milwaukee wi

tirehub

in-person

Work arrangement

• Weekend coverage required

Benefits & perks

• No-cost health insurance option
• TireHub-funded Health Savings Account
• short- and long-term disability and life insurance
• paid vacation and holidays
• parental leave
• 401(k) with company match
• tire discounts and other perks.

Why this role

Strong in-person presence required at a TireHub Logistics Center; reports to the Customer Service Lead; two years of sales or customer-facing experience preferred.

About the employer

TireHub, LLC is hiring for this role. Industry: Tire and Tube Merchant Wholesalers. Sector: 42.