Account Manager

Job overview

The Account Manager role is listed in Danville, IL, and supports clients across Southeastern Wisconsin and Eastern Illinois, with quarterly travel to client sites. The annual salary range is $65,000–$75,000. The 20 is a nationwide managed service provider and growth platform delivering technology solutions and support. The role owns client relationships and helps customers adopt and use technology services successfully. It coordinates with internal teams to support retention, identify growth opportunities, and meet account goals.

What you'll do

• Serve as the lead contact for customer account matters
• build and maintain client relationships
• support retention
• negotiate contracts and close agreements
• ensure delivery of solutions aligned with customer needs
• communicate initiative progress
• address adoption concerns
• forecast and track account metrics
• prepare account reports
• collaborate with sales, training, onboarding, and technical teams
• conduct quarterly business reviews
• travel for customer visits, trade shows, and conferences.

What we're looking for

Skills & competencies

account manager

danville il

the 20

managed services

technology solutions

client relationships

account retention

customer success

quarterly business reviews

crm

territory travel

$65k–$75k/year

medical, dental and vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, supplemental coverage, HSA/FSA options, 401(k) with up to 4% contribution match, certification reimbursement, and advancement opportunities.

Why this role

Quarterly travel is required across the assigned service territory, including client visits, trade shows, and conferences.

About the employer

The 20 is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.