Residential HVAC Diagnostics Specialist

Job overview

The Residential HVAC Diagnostics Specialist role is onsite at residential customer locations in Conover, NC and nearby communities, with dispatch from home in a company-provided vehicle. The posting lists $65,000–$95,000 annually. Canella, powered by Ace Hardware Home Services, emphasizes reliable service, technician support, and customer experience. The specialist diagnoses, repairs, and maintains residential heating and cooling systems, explaining options clearly to homeowners and documenting work. The role also supports team capability by mentoring other technicians and helping improve system performance and reliability.

What you'll do

• Communicate clearly with homeowners and explain options
• diagnose and repair residential HVAC systems
• troubleshoot complex heating and cooling issues to root cause
• perform maintenance and optimize system performance
• document work accurately
• support and mentor other technicians.

What we're looking for

Skills & competencies

residential hvac diagnostics specialist

conover nc

ace hardware home services

hvac diagnostics

residential service

epa certification

company vehicle

dispatch from home

$65k–$95k annually

technician mentoring

no visa sponsorship

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• company-paid short- and long-term disability and life insurance
• 401(k) with company match
• training, coaching, leadership development, and advancement opportunities.

Why this role

Company-provided vehicle and dispatch from home; three or more years of residential HVAC service experience and EPA certification required; valid driver’s license with at least three years of US driving experience; visa sponsorship is not available.

About the employer

Ace Hardware - USA is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.