Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Austin, TX. Compensation is not specified. The position supports the Front Office at Fairmont Austin, a luxury property with 1,048 guestrooms and suites and more than 140,000 square feet of meeting and event space. The agent provides professional reception service by greeting and checking in guests, settling accounts, explaining hotel facilities, and responding to guest needs. The role also supports room-brand upselling and follows department service, safety, and operating standards.

What you'll do

• Offer professional, friendly service
• greet and check in guests
• settle guest accounts
• explain hotel facilities
• respond to guests at the reception desk
• upsell room brands
• follow department policies, procedures, service standards, and safety policies
• perform other assigned duties.

What we're looking for

Skills & competencies

front desk agent

austin tx

fairmont

hotel reception

guest check-in

guest accounts

guest service

room upselling

front office

luxury hotel

microsoft windows

paid time off

shift meal

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical, dental, and vision insurance
• 401(k)
• complimentary shift meal
• discounted worldwide Accor rates
• learning programs and educational assistance.

Why this role

Previous customer-related experience is preferred. The posting lists paid time off, insurance, a 401(k), a shift meal, and development opportunities.

About the employer

FAIRMONT is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.