Front Office Manager

Job overview

The Front Office Manager position is onsite in Key West, FL. Compensation is not specified. The role leads guest-facing front office operations at Opal Key Resort & Marina, including front desk, PBX, bellstand, and afternoon security teams. The manager oversees guest interactions and front desk procedures, trains and guides team members, and handles administrative duties and guest concerns. The role supports a welcoming guest experience and consistent service across front office functions.

What you'll do

• Welcome guests and recognize repeat, VIP, and loyalty status
• administer check-ins and check-outs
• provide front desk services
• serve as Manager on Duty
• assign rooms and complete administrative duties
• process guest payments
• coordinate with bell service and staff
• provide guests with information
• accommodate requests
• resolve conflicts and guest concerns
• train front desk supervisors, managers, and agents.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

front desk

check-in and check-out

guest relations

team training

conflict resolution

key west fl

opal key resort & marina

health insurance

401(k)

free associate parking

meal per shift

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k)
• short-term disability
• free associate parking
• free meal for each shift worked
• resort outlet and hotel discounts
• friends and family discount.

About the employer

Opal Key Resort & Marina is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.