Customer Service Representative

Job overview

The Customer Service Representative role is an in-office position in Wando, SC, in the Charleston metro area; compensation is not specified. Fix-It 24/7 provides plumbing and HVAC services throughout the Charleston metro area. The representative answers incoming customer calls, assesses needs, schedules service jobs, and enters customer and appointment information in ServiceTitan. The role also includes selling memberships, making outbound scheduling calls, and dispatching on-call technicians to urgent customer needs.

What you'll do

• Answer inbound calls from prospective and current customers
• enter customer and appointment information into ServiceTitan
• schedule appointments
• sell memberships
• make outbound calls to schedule jobs
• dispatch on-call technicians to urgent customer needs.

What we're looking for

Skills & competencies

customer service representative

wando sc

charleston metro

plumbing services

hvac services

inbound calls

appointment scheduling

servicetitan

membership sales

technician dispatch

tuesday–saturday 8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance with a fully company-paid option
• dental, vision, and life insurance
• two weeks of PTO
• six paid holidays
• one PTO day in the birthday month.

Why this role

The posting lists health insurance with a fully company-paid option, dental, vision, and life insurance, two weeks of paid time off, six paid holidays, and an additional birthday-month PTO day.

About the employer

Fix-It 24/7 is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.