Service Operations Manager

Job overview

The Service Operations Manager role is onsite in Pasco, WA, with a Monday–Friday schedule aligned with business hours; overtime and weekends may be needed. Compensation is $95,000–$105,000 annually. The role supports Bretz RV & Marine’s service, parts, and support departments and its customer ownership experience. The manager leads daily dealership operations, improves scheduling and technician utilization, monitors service requests and warranty claims, and develops teams and processes. The role also coordinates with sales and finance to support customer satisfaction, operational efficiency, and profitability.

What you'll do

• Oversee RV and marine service, parts, and support departments
• manage technician and service-advisor scheduling and utilization
• monitor warranty claims, service requests, and customer escalations
• improve service and repair procedures
• maintain parts and service inventory control
• coordinate with sales and finance
• ensure policy and safety compliance
• develop plans to improve efficiency and profitability.

What we're looking for

Skills & competencies

service operations manager

rv service

marine service

parts operations

dealership operations

customer satisfaction

pasco wa

bretz rv & marine

$95k–$105k

medical dental vision

401(k) match

profit sharing

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• 401(k) with employer match
• paid sick and family leave
• employee discounts
• employee borrow program
• profit sharing
• advancement opportunities.

Why this role

Leads multiple dealership departments; requires 3–5 years of management experience in RV, marine, automotive, or powersports industries; overtime and weekends as needed.

About the employer

Bretz RV & Marine is hiring for this role. Industry: Recreational Vehicle Dealers. Sector: 44.