Information Technology Specialist I

Job overview

The Information Technology Specialist I role is onsite in Marquette, MI. Compensation is not specified. The position supports City of Marquette employees and elected officials through the city’s Information Technology function. The role serves as an initial point of contact for technology requests, resolving routine issues and coordinating escalations. It helps maintain desktop, application, telephone, and audiovisual systems while providing user training and documentation.

What you'll do

• Respond to computer and telecommunications support requests
• analyze and resolve routine issues and escalate complex problems
• log and track requests
• install, configure, maintain, and troubleshoot workstations, applications, printers, and communications systems
• support VoIP and messaging
• prepare documentation and training materials
• provide software and hardware training
• support audiovisual equipment and, as assigned, city meetings and broadcasts.

What we're looking for

Skills & competencies

information technology specialist i

marquette mi

city of marquette

help desk

technical support

desktop support

voip

windows

microsoft office

user training

audio/visual support

rotating after-hours support

Work arrangement

• Weekend coverage required

Why this role

Associate degree in information systems, computer science, or related field; at least one year of help desk experience; rotating emergency after-hours support for critical systems as needed; occasional travel between city facilities and overtime required.

About the employer

City of Marquette is hiring for this role. Industry: Executive Offices. Sector: 92.