IT Operations Supervisor

Job overview

The IT Operations Supervisor role is in Minneapolis, MN. The anticipated starting pay is $84,900–$120,566 per year. The role oversees operational IT services at Xcel Energy and supports service performance, restoration, and continuous improvement.

What you'll do

• Maintain support procedures and IT knowledge-base information
• assess service performance and report outcomes and risks
• lead process improvement and serve as an escalation point for service and problem resolution
• forecast and manage expenses
• lead staff performance and development
• schedule resources
• manage service demand and team engagement in capital investments
• and provide domain expertise while tracking technology trends.

What we're looking for

Skills & competencies

it operations supervisor

it service operations

team leadership

service performance

incident escalation

problem resolution

process improvement

itil

xcel energy

minneapolis mn

$84,900–$120,566/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual incentive program, medical, dental and vision insurance, life and disability insurance, retirement plans, paid time off, holidays, tuition reimbursement, and parental leave.

Why this role

Requires two years of prior people leadership and five years of related functional experience; familiarity with ITIL or other formal service-management practices is noted.

About the employer

Xcel Energy is hiring for this role. Industry: Electric Power Distribution. Sector: 22.