Client Services Representative

Job overview

The Client Services Representative role is onsite in Earth City, MO. Compensation is not specified. The position supports Credit Control’s Client Services team, which helps clients and operations handle accounts accurately and efficiently. The role exists to support day-to-day client account servicing through correspondence, account processing, research, and client support. Representatives follow established procedures, protect confidential information, and coordinate with Operations, Compliance, and other departments to resolve requests.

What you'll do

• Review, research, and process account information and consumer correspondence
• process validation-of-debt requests and supporting documentation
• update account records in company systems
• prepare correspondence, reports, and client deliverables
• respond to requests using established procedures and client requirements
• coordinate with Operations, Compliance, and other departments
• manage assignments to deadlines and quality expectations
• protect confidential consumer and client information.

What we're looking for

Skills & competencies

client services representative

earth city mo

credit control

account processing

consumer correspondence

client support

account research

validation-of-debt requests

microsoft office

excel

monday-friday

day shift

8-hour shift

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• life and disability insurance
• paid time off
• paid training
• retention bonus opportunities
• professional development grant program
• recognition and performance rewards
• team events.

Why this role

Not a traditional phone-based customer service or call center position. Monday–Friday, day shift, 8-hour shifts; overtime may be available or required based on business needs.

About the employer

Credit Control LLC is hiring for this role. Industry: Collection Agencies. Sector: 56.