Senior Customer Experience Manager

Job overview

The Senior Customer Experience Manager role is based in Santa Barbara, CA, with the posting also identifying Seattle, WA, and Kansas City, KS/MO, as office-based locations and mentioning possible West Coast hubs in Los Angeles or Denver. The role includes roughly 25% travel. Compensation depends on geography and experience; the posting also states a 15% annual performance-based bonus and stock options. Artera’s mission is to make healthcare number one in customer service. The manager owns relationships across a high-volume portfolio of approximately 50–60 specialty, Federally Qualified Health Center, and Community Health Center accounts, from pre-close introduction through implementation, adoption, renewal, and expansion. The role coordinates delivery, presents outcomes and return on investment to executives, monitors account health, and partners with sales to support retention and growth.

What you'll do

• Own customer relationships across approximately 50–60 accounts
• manage implementation plans, timelines, and dependencies
• present outcomes, return on investment, and workflow impact to executive and operational stakeholders
• drive value realization through data-driven business reviews
• monitor account health and act on churn risks
• partner with sales on renewals and expansion
• use AI tools for outreach, meeting preparation, summaries, and follow-ups
• travel to customer sites for business reviews, go-lives, and executive meetings.

What we're looking for

Skills & competencies

senior customer experience manager

customer success

account management

healthcare technology

fqhc

community health centers

implementation management

customer retention

expansion

ai tools

santa barbara ca

seattle wa

kansas city ks/mo

25% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Full health benefits including medical, dental, and vision
• flexible spending accounts
• company-paid life insurance and short- and long-term disability
• company equity
• voluntary benefits
• 401(k)
• employee development funds
• company holidays, winter and summer breaks, and flexible time off.

Why this role

End-to-end account ownership in a newly unified Customer Experience Management function; approximately 25% travel; annual performance-based bonus and stock options.

About the employer

Artera is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.