Specialist, Servicing
Employment type
Full-time
Work setting
On-site
Location
New Castle, DE
Schedule
Day shift
Posted
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Job overview
The Specialist, Servicing is an onsite role based in New Castle, DE. Compensation is not specified for this position, which supports the Sallie Mae customer service team. This role exists to handle customer inquiries and resolve issues, serving as a primary point of contact. It contributes to the company's mission by providing accurate information and guidance to students navigating their higher education journey.
What you'll do
- Serve as primary point of contact
- Respond to customer inquiries
- Provide account guidance
- Utilize CRM systems
- Maintain detailed records of interactions.
What we're looking for
- Skills & competencies
- full-timeday shiftnew castle decustomer serviceservicingsallie maeonsitecrmcommunicationsupport
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive base salaries, bonus incentives, generous PTO, 401k with match, comprehensive medical/dental/vision, and tuition reimbursement.
Why this role
Requires strong problem-solving and communication skills.
About the employer
Sallie Mae is hiring for this role. Industry: Other Activities Related to Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Other Activities Related to Credit Intermediation
- Occupation code
- 13-2099.00
You'll be redirected to the employer's application page.
Listing ID: 1f18e50d-be38-4ff3-ab1a-982d410df985