Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Sugar House, UT, with compensation of $17–$18 per hour guaranteed (base plus tips). The schedule is an AM or PM shift; the restaurant is closed Sundays and select holidays. Aubergine Kitchen’s mission is changing lives with real food. As the primary front-of-house operations leader during an assigned shift, the manager sets hospitality standards, guides the guest-facing team, and resolves guest concerns. The role connects the guest experience with restaurant operations and supports team development and consistent service.

What you'll do

• Run front-of-house operations across the counter, dining room, and lobby
• direct and deploy guest-facing staff
• lead shift opening and closing duties
• resolve guest complaints and follow up
• build relationships with regular guests and share recurring issues with the GM
• onboard and coach team members on product knowledge, Toast POS, and hospitality standards
• provide in-the-moment feedback
• maintain cleanliness and visual standards
• manage dining-room flow, queues, and supplies
• coordinate between front of house and kitchen
• execute menu launches and operational changes.

What we're looking for

Skills & competencies

customer service manager

sugar house ut

aubergine kitchen

front of house leadership

guest experience

restaurant operations

team coaching

toast pos

am or pm shift

closed sundays

$17-$18 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Meal benefits
• paid time off
• leadership development path
• promotion-from-within opportunities.

Why this role

Availability Monday through Saturday, including most holidays; closed Sundays in most locations and on Thanksgiving, Christmas, and July 4; Food Handler Certificate within 14 days and Food Manager Certification within 60 days of hire; full English fluency required; must be at least 21.

About the employer

AUBERGINE AND COMPANY is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.