Systems Support Specialist

Job overview

The Systems Support Specialist role is hybrid, combining weekly on-campus and remote work, with general business hours Monday through Friday, 8 a.m.–5 p.m. CST. The listing identifies Grandview, MO, while the description says the role may be fully performed on campus in Mission, KS. Compensation is not specified. ScriptPro develops, sells, and supports robotics and services used in pharmacy settings, and this role supports its Customer Service department. The specialist resolves hardware and software issues in live customer environments and supports system performance and customer satisfaction. The role connects customers with internal technical teams and maintains the systems, configurations, and documentation needed for reliable support.

What you'll do

• Maintain, analyze, troubleshoot, and repair systems, hardware, peripherals, applications, and configurations
• complete remote software configurations and upgrades
• configure and image workstation drives and mobile devices
• provide remote desktop and network connectivity support
• assess needs and recommend patches, upgrades, or enhancements
• triage complex problems
• administer physical and virtual server environments
• support Windows Server updates and maintenance
• service and deploy software packages
• and document and track tickets in Siebel.

What we're looking for

Skills & competencies

systems support specialist

scriptpro

customer service

technical support

hardware troubleshooting

software support

windows server

sql server

remote desktop support

pharmacy technology

hybrid

monday–friday

8 a.m.–5 p.m. cst

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short-term disability, company-paid life and long-term disability insurance
• on-campus gym
• wellness program
• PTO
• parental leave
• nine paid holidays
• paid volunteer hours
• employee assistance program
• 401(k) match
• financial investment services
• and employee discounts.

Why this role

The posting describes a hybrid schedule with weekly on-campus and remote work; the role may be fully performed on campus in Mission, KS. Departmental policy and business needs determine specific days.

About the employer

ScriptPro LLC is hiring for this role. Industry: Electromedical and Electrotherapeutic Apparatus Manufacturing. Sector: 33.