Service Desk Technician
Compensation
$35 – $35 /hr
Employment type
Full-time
Work setting
On-site
Location
Merrifield, VA
Schedule
Day shift
Posted
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Job overview
The Service Desk Technician role is hybrid in Merrifield, VA, with compensation of $35 per hour. The position supports a 24/7 enterprise and requires onsite presence 12 days per month. The technician responds to customer incidents and service requests through phone, web queues, and email. The role helps maintain service continuity by troubleshooting issues, documenting work, and escalating requests that require additional support.
What you'll do
- Respond to inbound calls and provide technical support
- assist through web queues, outbound interactions, and email
- use available resources to resolve technical issues
- document and report work using PC applications
- escalate requests beyond the role’s scope when necessary.
What we're looking for
- Skills & competencies
- service desk technicianmerrifield vamitchell martin$35/hourhybrid12 onsite days monthlytechnical supportincident resolutionservice requeststicketing softwareitil practicespc applications
- Work arrangement
- Weekend coverage required
Why this role
The listing describes a contract position and notes that three years of Tier 1 support experience or similar is desired.
About the employer
Mitchell Martin is hiring for this role. Industry: Temporary Help Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Temporary Help Services
- Occupation code
- 15-1232.00
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Listing ID: 1f02bfa4-f975-41d4-948d-d58c9e997810