Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Parkersburg, WV. The stated annual salary is $36,000–$40,000. Reagle & Padden serves its Parkersburg community by helping clients navigate insurance needs. This representative supports clients by answering questions, resolving concerns, managing renewals and policy changes, communicating with carriers, maintaining digital records, and identifying coverage gaps. The role helps the agency provide reliable, clear service and keep client accounts current.

What you'll do

• Answer client questions and resolve concerns
• manage policy renewals, endorsements, and routine account changes
• communicate with insurance carriers about adjustments and coverage
• maintain accurate digital client records
• provide administrative support during peak periods
• identify coverage gaps and suggest appropriate solutions.

What we're looking for

Skills & competencies

insurance customer service

customer support

policy renewals

policy endorsements

client records

coverage review

insurance agency

parkersburg wv

reagle & padden

$36k–$40k/year

property and casualty license

hands-on training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• health, dental, vision, life, and disability insurance
• hands-on training
• Monday–Friday schedule
• retirement plan.

Why this role

The posting describes a community-focused agency and offers hands-on training, a Monday–Friday schedule, and a retirement plan.

About the employer

Reagle & Padden, Inc. is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.